Email Support
For general queries, account issues, refunds, and legal matters.
support@upcharify.comOur Response Times
We're committed to resolving your queries as quickly as possible.
Frequently Asked Questions
How do I delete my account?
Email us at support@upcharify.com with the subject "Account Deletion Request" from your registered email address. We'll process your request within 7 business days.
How do I request my personal data?
Send an email to support@upcharify.com with subject "Data Access Request". We'll provide a summary of your data within 30 days as per DPDP Act requirements.
My consultation was not completed. What do I do?
Email us at support@upcharify.com with your booking ID and a brief description of what happened. If the issue was on our end, we'll refund or reschedule at no cost.
How do I cancel an appointment?
You can cancel an appointment directly from the app under "My Appointments". Cancellations are subject to our Refund & Cancellation Policy.
How do I report a doctor for misconduct?
Email support@upcharify.com with the subject "Misconduct Report" and include the consultation ID and details. We take such reports very seriously and investigate all complaints.
I was charged twice for the same booking. What should I do?
Email us immediately at support@upcharify.com with your transaction IDs. Duplicate charges are fully refunded within 3–5 business days once verified.
Grievance Officer
In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, we have designated a Grievance Officer to address your concerns.
Grievance Officer
Upcharify Health Tech Pvt Ltd
Email: support@upcharify.com
Please include "Formal Grievance" in your email subject line for prioritized handling.
We will resolve grievances within 30 days of receipt.
Still have a question?
Write to us — we read every email and respond personally.
✉ support@upcharify.com